Shipping & Refund Policy

Shipping & Refund Policy

Delivery Information There are two types of shipping we provide.Normal Delivery – “eParcel of australia Post” Regular Parcel Delivery Service.Express Delivery – “eParcel of australia Post” Express Post Parcel Delivery (Australia only). If you want to receive items the soonest possible, and the additionalchargeis available AU $5.00 per item.P.S. These two choices of shipping method will show when ordering.Investiture Delivery Methods Commodity Total Price Total Delivery and Service Charges Delivery DaysAustralia Post Delivery Normal Delivery AU $10.00 / per order 2-10 working daysExpress Delivery Below AU $100.00 AU $10.00+5.00/item 1-3 working daysAU $100.00 or Over AU $20.00+5.00/itemDue to the Lithium battery by air express post is now forbidden so please opt the normal post instead. Thank you.Remarks: We will send out the eParcel within 24 hours usually, you can track your order by this link http://www.e-store.net.au/tracker_e-store.php, if you want to know the status of your order.Our shipping cost listed on the website only cover Australia. Please email order@e-store.net.au.Normally, the eParcel of Australia Post takes two to 10 business days to deliver parcel to our customers, depending on the destination. In case that you do not receive your parcel within the aforesaid time span, the parcel might have lost. Then you should inform us as soon as possible so that we could lodge a complaint of lost parcel to the eParcel of Australia Post.
Warranty and Return PolicyWe warrant that the products sold on our website, other than explicitly stated, are 100% brand new and free from defects in material and workmanship. Our detailed warrant policy is as follows:1. Unless otherwise specified, we warrant our products for 1 year from the date of original purchase under normal and non-commercial use.  Replacement items, if issued, do not restart or in any way extend the warranty period.2. All items if returned for whatever reasons must be accompanied by a Return Merchandise Authorization (RMA) Number, which is to be issued upon request through info@e-store.net.au or filling out the Application. Items returned without RMA# will delay the process or be ignored.3. In returning items to us, C.O.D. on shipments will not be accepted.4. If you are not satisfied with our product(s), please contact us through info@e-store.net.au to obtain a RMA Number within fifteen (15) days of purchase. And products must be returned 100% complete, including all components, original boxes and packing materials, manuals, and other accessories provided by the manufacturer. We reserve the right to charge a twenty-five percent (25%) restocking fee for NON-DEFECTIVE returns.5. Returns due to our error:If products are returned to us within 30 days from the purchase day, we will bear all the shipping charges for exchange; and if justified, refund will be made in full. However, products so returned must be 100% complete.  If items are returned by express delivery or courier, refund will only cover up to au$10.00.After thirty (30) days and up to ninety (90) days of purchase, we will refund (excluding shipping and handling charges) or replace any defective product(s). Customers are responsible for paying the return shipping charges and we bear the re-sending charges.After ninety (90) days and up to one (1) year of purchase, refund request will not be accepted unless a replacement is not available. Customers are responsible for paying all the shipping charges (including the return and resending ones).Replacement products or refund will be arranged for all faulty products returned, subject to technical test results that justify Customers’ complaint. 6. Please ensure that returned items from us. We are not responsible for any items sent to us that are not our product.7. For battery packs or battery related products, warranty becomes void if the battery pack has been improperly charged, installed or misused in any way, or if the label and/or bar code label has been removed or tampered with.Warranty and Return Policy for Clearance Promotional Items as follows:1. Three months free of charge warranty is provided for promotional items from the date of original purchase under normal and non-commercial use. Replacement items, if issued, do not restart or in any way extend the warranty period.2. All items if returned for whatever reasons must be accompanied by a Return Merchandise Authorization (RMA) Number, which is to be issued upon request. Items returned without RMA# will delay the process or be ignored.3. If you are not satisfied with our product(s), please contact us to obtain a RMA Number within fifteen (15) days of purchase. And products must be returned 100% complete, including all components, original boxes and packing materials, manuals, and other accessories provided by the manufacturer. We reserve the right to charge a twenty-five percent (25%) restocking fee for NON-DEFECTIVE returns.4. A replacement will be arranged for all defective products returned, subject to verification of defect. However, products so returned must be 100% complete.5. Refund request would be accepted ONLY when replacement items are not available.General Ordering PolicyYour receipt of an order confirmation from us does not signify our acceptance of your order. We reserve the right to accept or decline your order at any time after receipt of your order for any reason. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit for the amount charged to the credit card used for the order. Certain orders placed must obtain our pre-approval with an acceptable method of payment, as established by our billing department. We may require additional verifications or information before processing and shipping any orders.General Return PolicyIt is our goal to provide our customer 100% satisfaction. If, for any reason, you are not satisfied with our product(s), please contact us immediately either by phone or e-mail and have your invoice handy. We will try our best to solve your problem. If you return the product(s) to us within 30 Days, we will refund you the full product price (no shipping cost will be refunded unless it is proved that the return is a result of our error). Prior to returning a product, email us for a RMA and complete the instructions on how to ship the product(s) back to us. Please see “RMA procedures” below. Where applicable, all requests for warranty returns must be accompanied by a proof of purchase and be made through the dealer or outlet where the battery pack was originally purchased. All returns are for credit only and must be made within fifteen (15) days after the invoice date. We reserve the right to charge a twenty-five percent (25%) restocking fee.It is the responsibility of the customer to pay for the return freight, and to take reasonable care to protect against damages in freight, if you want to return the product for any reason.If you change your mind and want to return the item for a refund, you can contact our customer services department and obtain a Return Merchandise Authorization (RMA) number within fifteen (15) days of purchase. Return within thirty (30) days from purchase can be for exchange, credit or refund at our discretion. A product returned for refund or exchange must be in its original packaging, and it must be complete, and undamaged.Customer is responsible for shipping charges on returned items. For your protection, we strongly recommend that you insure your return shipment against loss or damages, and that you use a shipper that can provide you with proof of delivery. Our return policy is to refund the purchase price (not including shipping and handling)..Return Merchandise Authorisation (RMA) ProceduresObtain a Return Merchandise Authorization (RMA) number: All returns must have a RMA for processing. Please e-mail us at order@e-store.net.au to obtain approval as well as the RMA. RMA are only valid for thirty (30) days (postmarked by or carrier posted by the 30th day).Include RMA on the outside of the package: It should be clearly displayed on the return-shipping label of the package. Packages without a RMA will not be accepted.Shipped within thirty (30) days: Products must be returned within thirty (30) days after the issuance of the RMA. Packages received after the 30th day will not be accepted and will be returned to the customer.Repack in original packaging: Enclose everything originally received, including all manuals and related materials. Place the packaged products in a protective outer box. We have to receive all original products in order to process your return or exchange. We are not responsible for products that are damaged due to poor packaging, defaced packaging, or lost shipments. Products which you purchased from us must be returned 100% complete, including all components, original boxes and packing materials, manuals, blank warranty cards, and other accessories provided by the manufacturer.It is the responsibility of the customer to pay for the return freight, and to take reasonable care to protect against damages in freight, if they want to return the product for any reason.

Shipping & Refund Policy

Delivery Information There are two types of shipping we provide.Normal Delivery – “eParcel of australia Post” Regular Parcel Delivery Service.Express Delivery – “eParcel of Australia Post” Express Post Parcel Delivery (Australia only). If you want to receive items the soonest possible, and the additional charge is available AU $5.00 per item.

Warranty and Return Policy

We warrant that the products sold on our website, other than explicitly stated, are 100% brand new and free from defects in material and workmanship. Our detailed warrant policy is as follows:

1. Unless otherwise specified, we warrant our products for 1 year from the date of original purchase under normal and non-commercial use.  Replacement items, if issued, do not restart or in any way extend the warranty period.

2. All items if returned for whatever reasons must be accompanied by a Return Merchandise Authorization (RMA) Number, which is to be issued upon request through info@e-store.net.au or filling out the Application. Items returned without RMA# will delay the process or be ignored.3. In returning items to us, C.O.D. on shipments will not be accepted.4. If you are not satisfied with our product(s), please contact us through info@e-store.net.au to obtain

3. In returning items to us, C.O.D. on shipments will not be accepted.4. If you are not satisfied with our product(s), please contact us through info@e-store.net.au to obtain

4. If you are not satisfied with our product(s), please contact us through info@e-store.net.au to obtain an RMA Number within fifteen (15) days of purchase. And products must be returned 100% complete, including all components, original boxes and packing materials, manuals, and other accessories provided by the manufacturer. We reserve the right to charge a twenty-five percent (25%) restocking fee for NON-DEFECTIVE returns.

5. Returns due to our error:If products are returned to us within 30 days from the purchase day, we will bear all the shipping charges for exchange; and if justified, refund will be made in full. However, products so returned must be 100% complete.  If items are returned by express delivery or courier, refund will only cover up to au$10.00.After thirty (30) days and up to ninety (90) days of purchase, we will refund (excluding shipping and handling charges) or replace any defective product(s). Customers are responsible for paying the return shipping charges and we bear the re-sending charges.After ninety (90) days and up to one (1) year of purchase, refund request will not be accepted unless a replacement is not available. Customers are responsible for paying all the shipping charges (including the return and resending ones).Replacement products or refund will be arranged for all faulty products returned, subject to technical test results that justify Customers’ complaint.

6. Please ensure that returned items from us. We are not responsible for any items sent to us that are not our product.

7. For battery packs or battery related products, warranty becomes void if the battery pack has been improperly charged, installed or misused in any way, or if the label and/or bar code label has been removed or tampered with.Warranty and Return Policy for Clearance Promotional Items as follows:

1. Three months free of charge warranty is provided for promotional items from the date of original purchase under normal and non-commercial use. Replacement items, if issued, do not restart or in any way extend the warranty period.

2. All items if returned for whatever reasons must be accompanied by a Return Merchandise Authorization (RMA) Number, which is to be issued upon request. Items returned without RMA# will delay the process or be ignored.

3. If you are not satisfied with our product(s), please contact us to obtain a RMA Number within fifteen (15) days of purchase. And products must be returned 100% complete, including all components, original boxes and packing materials, manuals, and other accessories provided by the manufacturer. We reserve the right to charge a twenty-five percent (25%) restocking fee for NON-DEFECTIVE returns.

4. A replacement will be arranged for all defective products returned, subject to verification of defect. However, products so returned must be 100% complete.

5. Refund request would be accepted ONLY when replacement items are not available.

General Ordering Policy

Your receipt of an order confirmation from us does not signify our acceptance of your order. We reserve the right to accept or decline your order at any time after receipt of your order for any reason. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit for the amount charged to the credit card used for the order. Certain orders placed must obtain our pre-approval with an acceptable method of payment, as established by our billing department. We may require additional verifications or information before processing and shipping any orders.

General Return Policy

It is our goal to provide our customer 100% satisfaction. If, for any reason, you are not satisfied with our product(s), please contact us immediately either by phone or e-mail and have your invoice handy. We will try our best to solve your problem. If you return the product(s) to us within 30 Days, we will refund you the full product price (no shipping cost will be refunded unless it is proved that the return is a result of our error). Prior to returning a product, email us for a RMA and complete the instructions on how to ship the product(s) back to us. Please see “RMA procedures” below. Where applicable, all requests for warranty returns must be accompanied by a proof of purchase and be made through the dealer or outlet where the battery pack was originally purchased. All returns are for credit only and must be made within fifteen (15) days after the invoice date. We reserve the right to charge a twenty-five percent (25%) restocking fee.It is the responsibility of the customer to pay for the return freight, and to take reasonable care to protect against damages in freight if you want to return the product for any reason.If you change your mind and want to return the item for a refund, you can contact our customer services department and obtain a Return Merchandise Authorization (RMA) number within fifteen (15) days of purchase. Return within thirty (30) days from purchase can be for exchange, credit or refund at our discretion. A product returned for refund or exchange must be in its original packaging, and it must be complete, and undamaged.The customer is responsible for shipping charges on returned items. For your protection, we strongly recommend that you insure your return shipment against loss or damages and that you use a shipper that can provide you with proof of delivery. Our return policy is to refund the purchase price (not including shipping and handling)..

Return Merchandise Authorisation

(RMA) ProceduresObtain a Return Merchandise Authorization (RMA) number: All returns must have an RMA for processing. Please e-mail us at order@e-store.net.au to obtain approval as well as the RMA. RMA are only valid for thirty (30) days (postmarked by or carrier posted by the 30th day).Include RMA on the outside of the package: It should be clearly displayed on the return-shipping label of the package. Packages without an RMA will not be accepted.Shipped within thirty (30) days: Products must be returned within thirty (30) days after the issuance of the RMA. Packages received after the 30th day will not be accepted and will be returned to the customer.Repack in original packaging: Enclose everything originally received, including all manuals and related materials. Place the packaged products in a protective outer box. We have to receive all original products in order to process your return or exchange. We are not responsible for products that are damaged due to poor packaging, defaced packaging, or lost shipments. Products which you purchased from us must be returned 100% complete, including all components, original boxes and packing materials, manuals, blank warranty cards, and other accessories provided by the manufacturer.It is the responsibility of the customer to pay for the return freight, and to take reasonable care to protect against damages in freight, if they want to return the product for any reason.